Last Updated: September 1, 2026
At Vandrak Art, we want every purchase to be handled with care and transparency. Because many artworks are unique, limited edition, framed, or specially sourced, return eligibility may vary depending on the item.
Please review this Return & Refund Policy carefully before completing your purchase.
1. Return Eligibility
Unless otherwise stated on the product page, eligible items may be returned within 14 days of delivery.
To qualify for a return, the item must:
- Be in the same condition in which it was received.
- Be unused and undamaged.
- Include all original packaging and protective materials.
- Include any certificates, documentation, accessories, or materials provided with the artwork.
- Be returned in packaging suitable for safe transportation.
Vandrak Art reserves the right to refuse a return if an item is returned damaged, altered, incomplete, or without its original documentation.
2. Items That May Not Be Returnable
Certain items may be considered final sale or otherwise excluded from standard returns, including:
- Custom-framed artwork.
- Special-order artwork.
- Personalized or commissioned pieces.
- Items specifically identified as Final Sale.
- Items modified at the customer’s request.
- Certain unique or limited-edition artworks where a return restriction is clearly stated before purchase.
- Complimentary promotional gifts.
Any special return restrictions will be disclosed on the applicable product page or during the purchase process.
3. How to Request a Return
Before sending any item back, you must contact Vandrak Art to request a return authorization.
Please contact us at:
Email: sales@vandrakart.com
WhatsApp: +1 (786) 326-7171
Please include:
- Your name.
- Order number.
- Artwork or product being returned.
- Reason for the return.
- Photographs of the item and packaging when requested.
Do not ship an item back until you have received return instructions from Vandrak Art.
Unauthorized returns may be refused.
4. Return Shipping
Unless the return is due to an error by Vandrak Art or an item arriving damaged, the customer is generally responsible for return shipping costs.
Because artworks may be valuable or fragile, we strongly recommend that return shipments:
- Use appropriate protective packaging.
- Include tracking.
- Be fully insured for the value of the artwork.
- Require a delivery signature when appropriate.
The customer remains responsible for the item until it is successfully delivered back to the designated return location.
Vandrak Art is not responsible for returned items that are lost or damaged during return shipping when shipping is arranged by the customer.
5. Original Shipping Charges
Original shipping, handling, insurance, customs, brokerage, or delivery charges are generally non-refundable unless the return results from an error by Vandrak Art or applicable law requires otherwise.
6. Refunds
Once a returned item is received, it will be inspected.
If the return is approved, the refund will generally be issued to the original payment method.
Please allow reasonable processing time after the artwork has been received and inspected.
Your bank, credit card issuer, financing provider, or payment processor may require additional time to post the refund to your account.
7. Refund Amount
Approved refunds generally cover the purchase price of the returned item.
The following amounts may not be refundable where applicable:
- Original shipping charges.
- Return shipping.
- Insurance.
- Customs duties.
- Import taxes.
- Brokerage fees.
- Payment or financing charges imposed by third-party providers.
Any deductions related to damage, missing documentation, missing packaging, or other loss in value may be applied where permitted by law.
8. Damaged Artwork or Shipping Damage
Please inspect your package as soon as possible after delivery.
If an artwork arrives damaged, contact Vandrak Art promptly.
When reporting shipping damage, please provide:
- Your order number.
- Clear photographs of the outer packaging.
- Photographs of the inner packaging.
- Photographs of the damaged artwork.
- Photographs of shipping labels where applicable.
- A brief description of the damage.
Do not discard the original packaging until the claim has been reviewed. Shipping carriers may require the packaging as part of an insurance or damage claim.
Depending on the circumstances and availability of the artwork, Vandrak Art may offer:
- Replacement.
- Repair.
- Exchange.
- Refund.
- Another mutually agreed resolution.
9. Incorrect Item Received
If you receive an artwork or product different from the one you ordered, please contact us promptly.
Vandrak Art will provide instructions and, when appropriate, arrange the return or replacement at no additional shipping cost to the customer.
10. Lost Shipments
If your shipment appears to be lost in transit, please contact us so we can work with the applicable carrier.
A refund or replacement may not be issued until the carrier’s investigation or insurance process has been completed.
11. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Orders may generally be canceled before they have entered processing, framing, packaging, or shipment.
Once an order has been processed or shipped, it may need to be handled as a return and may be subject to the applicable return conditions and shipping costs.
Special orders, custom-framed pieces, personalized items, or commissions may not be cancelable once work has begun.
12. Exchanges
Exchanges may be available depending on the artwork and inventory.
Because many artworks are unique or limited in quantity, we cannot guarantee that another piece will be available as a direct replacement.
If you would like to exchange an eligible item, please contact us before returning it.
13. Limited Editions and Certificates of Authenticity
Any certificate of authenticity, edition documentation, artist documentation, or accompanying paperwork provided with an artwork must be returned with the artwork.
Returns may be refused or refunds reduced if required authenticity documentation is missing or damaged.
14. Promotional and Complimentary Items
Complimentary products or promotional gifts offered with qualifying purchases are subject to the conditions of the applicable promotion.
If a purchase that qualified for a complimentary item is returned and the remaining order no longer meets the promotional requirements, Vandrak Art may require the complimentary item to be returned.
If the promotional item is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.
15. Installment or Financing Purchases
If your purchase was made using a third-party financing, installment, or buy-now-pay-later service, refunds may also be subject to that provider’s terms.
Vandrak Art will process approved refunds through the applicable payment method, but the financing provider determines how the refund affects your payment schedule or financing agreement.
16. International Returns
Customers returning items from outside the United States may be responsible for:
- International return shipping.
- Customs documentation.
- Duties.
- Taxes.
- Brokerage charges.
- Other import or export costs.
Vandrak Art is not responsible for customs delays or additional charges associated with international returns unless otherwise required by law.
17. Refund Processing Time
After an approved return is received and inspected, Vandrak Art will initiate the refund as soon as reasonably possible.
Please note that it may take several business days for the refunded amount to appear on your statement after the refund has been issued.
Processing times depend on your bank or payment provider.
18. Exceptions Required by Law
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived or restricted.
Where applicable consumer protection laws provide additional rights, those rights will apply.
19. Contact Us
For questions regarding returns, refunds, exchanges, cancellations, or damaged shipments, please contact:
Vandrak Art
Email: sales@vandrakart.com
WhatsApp: +1 (786) 326-7171
Website: vandrakart.com